Refund policy

At carpetsbeauty.com, we understand that sometimes people like to be able to touch and feel products before buying and that’s why we introduced the 100% Satisfaction Guarantee. Customer Satisfaction is our number one priority. If for any reason you are not 100% satisfied with your purchase, you can return us that rug (in its original condition) within 7 days of delivery, for a full refund or exchange. Simply contact us with your intention to return your rug so we can provide you with the return delivery address. The buyer pays the return shipping fee, our courier company will coordinate with you for re packing the rug . Please also allow three to five working days for a refund to be processed as this will allow time for the inspection and re packing of the rug returned.